Contact Us
Do you have any questions?
Customer support service is available Monday to Friday: 10am - 8:30pm GMT
Answer time is anything between 5 minutes to 24 hrs depending on the query!
FAQs
How many sheets in a notepad?
All notepads are A4, 50 sheets, and 90gsm thick. They are also fountain pen friendly.
All my notepads are double sided too! Not many custom notepad businesses do this!
Do you ship worldwide?
Yes and No! Please remember that as a newly started small business, shipping rates are higher than usual as I am sending from the UK and rely on Royal Mail rates. However, providing affordable shipping is my no.1 priority when growing my businesses in the future.
UK Customers: All good!
EU Customers: Due to high VAT I have temporarily closed EU orders. Sign up for the newsletter to be notified when EU orders resume. Bulk orders can be placed via email.
In-person delivery available for bulk orders in London
NON-UK Customers: Only notepads in the individual notepad section are available.
Where are you located?
I'm a UK small business, and this is where I send out orders!
How can I get new design alerts?
I'm expanding my paper range for law, medicine and dentistry and adding more colour ranges to existing notepads.
Sign up to our non-annoying newsletter at the bottom of the page to which you'll receive all the updates as I conquer the paper industry.
What's the most cost effective way to order from the US?
As a UK small business, I rely on Royal Mail rates to send US orders. The most cost effective amount of notepads to order would be any amount between 3 to 5 notepads in contrast to ordering 1 to 2 notepads. This is because Royal Mail shipping rates are the same for 3 to 5 items, and so bulk buying notepads means you won't have to keep paying extra for shipping each time you order :)
Do you accept returns and refunds?
Of course! We have a full refund policy which can be applied within 30 days of purchase. If our notepads weren't effective and you want your money back, email NotedSociety@gmail.com
How can I amend/edit my order?
If you’d like to make a change to your order, including your shipping address, send us an email at notedsociety@gmail.com as soon as you can! We’ll do our best to catch your order before it ships out.
Please ensure you do this within the first 45 minutes of placing the order as anytime longer than this would mean your order is too far gone to amend.
Orders where an incorrect address was supplied will have their notepads refunded, however shipping cannot be refunded as it cannot be reclaimed by my small business
How long will delivery take?
It depends on where you are! We dispatch your notepad from the UK.
UK orders take between 2 - 4 working days.
International orders can take between 3 - 17 working days.
Delivery details will be provided in your confirmation email (also check your spam/junk folder).
Are your designs protected?
Yes, I have copyright design claim on all notepad designs in the UK, EU and US. Any form of copyright infringement is not tolerated and I will ensure that my brand is protected.
If you would like to view my certificates please ask your IP solicitors to contact me via the above form and also include your full name and address.